FAQ's

Frequently Asked Questions (FAQs)

At Maktafa Naturals, we understand that you may have questions about our products, ingredients, shipping, and more. Below, we've compiled answers to the most common inquiries to help you make an informed decision and enjoy a seamless shopping experience.

1. About Maktafa Naturals

Q: What is Maktafa Naturals?
A: Maktafa Naturals is a UK-based skincare brand founded in 2020, specializing in high-quality, organic, and natural skincare, body care, hair care, supplements, and pet care. We prioritize sustainability, ethical sourcing, and effectiveness to help you achieve healthy skin naturally.

Q: Are your products really organic and natural?
A: Yes! We use carefully selected organic and natural ingredients, free from harsh chemicals like parabens, sulfates, and synthetic fragrances. Our products are certified and meet EU, UK, and USA regulatory standards.

Q: Are your products cruelty-free and vegan?
A: Absolutely. We are proud to say that our products are cruelty-free, and many of them are 100% vegan. We never test on animals and prioritize ethical production.

2. Product Information

Q: What skin types are your products suitable for?
A: Our products cater to all skin types, including:

  • Normal
  • Dry
  • Oily
  • Combination
  • Sensitive
  • Acne-prone
  • Mature skin

Each product page contains specific details to help you choose the right product for your skin concerns.

Q: Do your products contain synthetic fragrances or preservatives?
A: No, we avoid synthetic fragrances and harsh preservatives. Instead, we use natural alternatives and essential oils to provide a pleasant scent while nourishing the skin.

Q: How do I know which product is right for me?
A: Check our Ingredients page and product descriptions for detailed information on benefits and suitability. If you're still unsure, feel free to contact our customer support for personalized recommendations.

Q: Can I use your products if I have sensitive skin?
A: Yes, our formulations are gentle and free from irritants, making them ideal for sensitive skin. However, we always recommend a patch test before full use.

Q: Are your products dermatologist-tested?
A: Yes, all our products undergo rigorous dermatological testing to ensure safety, quality, and effectiveness.

3. Ordering & Payment

Q: How can I place an order?
A: Ordering is easy! Simply browse our website, add your favorite products to the cart, and proceed to checkout. We offer a secure payment process for a seamless experience.

Q: What payment methods do you accept?
A: We accept major credit/debit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, and Klarna for flexible payment options.

Q: Can I modify or cancel my order after placing it?
A: Orders can only be modified or canceled within 1 hour of placement. After that, they are processed for shipping. Please contact our support team immediately if you need changes.

Q: Do you offer discount codes or promotions?
A: Yes! Sign up for our newsletter to receive exclusive discounts, promotions, and updates on new product launches.

4. Shipping & Delivery

Q: Where do you ship?
A: We currently ship across the UK, Europe, and USA. Check our shipping page for specific details.

Q: How long does shipping take?
A:

  • UK: 1-2 days for express shipping, 2-5 days for standard delivery.
  • Europe: 5-7 business days.
  • International: 7-14 business days depending on location.

Q: How much does shipping cost?
A: Shipping costs vary based on your location and the delivery option chosen. 

Q: How can I track my order?
A: Once your order is shipped, you’ll receive a tracking link via email to monitor your delivery status.

Q: Do you offer express delivery?
A: Yes, we offer next-day delivery within the UK if the order is placed before 2 PM.

5. Returns & Refunds

Q: What is your return policy?
A: We offer a 30-day return policy for unused, unopened products in their original packaging. Simply contact us to initiate a return.

Q: How long does it take to receive a refund?
A: Refunds are processed within 5-10 business days after receiving the returned items.

Q: What should I do if I receive a damaged or wrong product?
A: We sincerely apologize for any inconvenience. Please reach out to our customer service team within 48 hours of delivery to arrange a replacement or refund.

6. Sustainability & Ethics

Q: How do you ensure sustainability?
A: Sustainability is at the core of our mission. We use eco-friendly packaging, ethically sourced ingredients, and partner with suppliers who share our values. Our ECOCARE program promotes green practices across our supply chain.

Q: What certifications do you have for sustainability?
A: Our partners hold certifications such as ECOCERT, ISO 22716, and Cruelty-Free certifications, ensuring our commitment to ethical and sustainable production.

Q: Can I recycle your packaging?
A: Yes! Our packaging is made from recyclable materials, and we encourage our customers to recycle responsibly.

7. Loyalty & Giving Back

Q: Do you have a loyalty program?
A: Yes! Join our loyalty program to earn points on every purchase, which you can redeem for discounts and special perks.

Q: How does Maktafa Naturals give back to the community?
A: Through our "Be a Hero" initiative, we donate 25% of our profits to support children battling cancer. Customers can also contribute at checkout to make a difference.

8. Contact Us

Q: How can I get in touch with your team?
A: We're here to help! You can contact us via:

  • Email: support@maktafa.com
  • Live Chat: Available on our website from 9 AM to 6 PM (GMT)
  • Social Media: Follow us on Instagram, Facebook, and TikTok for updates and support.

Q: What are your customer service hours?
A: Our customer support team is available Monday to Friday from 9 AM to 6 PM (GMT).

Still Have Questions?

If you have any additional inquiries, feel free to reach out! Our team is always happy to assist you in making the best choices for your skin.

💚 Experience the power of natural beauty with Maktafa Naturals. 💚


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