Maktafa Essentials Mystery Box – Everyday Glow, Naturally!

Thank you for shopping with Maktafa. We are dedicated to providing you with excellent service and ensuring a seamless shopping experience.

Please review our shipping policy to understand how we process and deliver your orders.

1. ORDER PROCESSING: - Orders are typically processed within 1-2 business days after payment confirmation. - During peak seasons or promotions, processing times may be slightly extended.

2. SHIPPING METHODS: - We offer several shipping options to meet your needs, including standard and expedited shipping. - The available shipping methods and associated costs will be displayed during the checkout process.

3. SHIPPING DESTINATIONS: - We currently ship to USA, UK and EU - If your country is not listed during checkout, please contact our customer support for assistance.

4. SHIPPING TIMES: - Estimated delivery times vary based on your location and the shipping method selected. - Standard shipping usually takes 2-5 business days, while expedited shipping may arrive sooner. - Please note that these are estimated times, and actual delivery may vary.

5. ORDER TRACKING: - Once your order has shipped, you will receive a shipping confirmation email with tracking information. - Use the provided tracking details to monitor the status and delivery progress of your order.

6. SHIPPING COSTS: - Shipping costs are calculated based on the weight of your order and the selected shipping method. - The total shipping cost will be displayed during the checkout process before payment.

7. INTERNATIONAL CUSTOMS: - International orders may be subject to customs duties, taxes, or fees imposed by the destination country. - Customers are responsible for any customs charges incurred. Please check with your local customs office for more information.

8. SHIPPING PROMOTIONS: - From time to time, we may offer free shipping promotions. Check our website or subscribe to our newsletter for the latest updates on promotions.

9. CONTACT INFORMATION: - If you have any questions or concerns about your order or our shipping policy, please contact our customer support at support@maktafa.com

Thank you for choosing Maktafa.

Return Policy

We accept returns within 30 days of receiving your item. Items must be in original condition, unworn or unused, with tags and in original packaging, along with proof of purchase.

To start a return, contact us at support@maktafa.com.

Damages or Defective Items
Inspect your order upon delivery and contact us immediately if it's damaged, defective, or incorrect.

Non-Returnable Items
We cannot accept returns for perishable goods, custom or personalized items, personal care products, hazardous materials, flammable liquids, sale items, or gift cards.

Exchanges
For exchanges, return the item first. Once accepted, place a new order for the desired item.

EU Cooling-Off Period
For EU orders, you have 14 days to cancel or return items for any reason. Items must meet the same condition requirements as above.

Refunds
Approved refunds will be processed to your original payment method within 10 business days. If not received after 15 business days, contact support@maktafa.com.

For questions, reach out to support@maktafa.com.