Return & Refund Policy

Return Policy

We accept returns within 30 days of receiving your item. Items must be in original condition, unworn or unused, with tags and in original packaging, along with proof of purchase.

To start a return, contact us at support@maktafa.com.

Damages or Defective Items
Inspect your order upon delivery and contact us immediately if it's damaged, defective, or incorrect.

Non-Returnable Items
We cannot accept returns for perishable goods, custom or personalized items, personal care products, hazardous materials, flammable liquids, sale items, or gift cards.

Exchanges
For exchanges, return the item first. Once accepted, place a new order for the desired item.

EU Cooling-Off Period
For EU orders, you have 14 days to cancel or return items for any reason. Items must meet the same condition requirements as above.

Refunds
Approved refunds will be processed to your original payment method within 10 business days. If not received after 15 business days, contact support@maktafa.com.

For questions, reach out to support@maktafa.com.